24 Aug 2018
How to choose a Managed Service Provider (MSP)
Tharika Tellicherry
#Business | 6 min read
How to choose a Managed Service Provider (MSP)
Tharika Tellicherry

With the popularity of the Software-as-a-Service (SaaS) model, there is a greater demand today for Managed Service Providers (MSP). Based on a ‘pay-as-you-go’ pricing model, Managed IT Service Providers offer a range of specialized, technology services that include management of networks, applications, IT security, data, and other e-management services.


Need for Managed Service Provider (MSP)

Success in today’s world comes to those who innovate fast and adapt quickly to changes in the market. Flexibility and scalability are crucial to align IT operations with the changing needs of business and also to attain greater speed to market. In addition to providing businesses with the agility, they need to adapt, managed service providers offer many key benefits. Here are the top reasons to adopt a managed service provider:


1) Reduce costs

Cost-effectiveness is one of the biggest benefits of a managed IT service. It eliminates the need for upfront capital investments to recruit staff and build infrastructure. Based on the requirements, companies can access the resources and services they need, under a controllable and predictable spending model.


2) Access top talent and latest technology

With an IT service provider, companies can work with skilled tech professionals and access the latest technologies in the market. Further, IT service providers bring in the expertise they have, by working with companies from various domains and industry verticals. With access to the technical talent, latest technological tools, and domain expertise, companies can thus innovate fast, and scale their business.


3) Reduce technical risks:

Managed service providers generally are familiar with compliance requirements and security strategies that are critical to a business. By implementing proven infrastructure and processes, IT service providers help their clients in building a more stable, secure, and dependable IT environment.


4) Agility to adapt to changing market conditions:

With a managed service provider, companies can align their technology to keep up with the changing needs of the market. When it comes to software solutions, IT service providers give both the scale and the range required to innovate and meet the changing business needs.


5) Improve efficiency and speed

By using the latest technology, automation capabilities, and up-to-date best practices, IT service providers help companies to optimize their IT environment to achieve greater efficiency. Business can thus implement new projects faster.


By dealing with complex IT situations and providing the resources companies need to innovate, IT service providers help businesses run efficiently and successfully.


How to choose a Managed Service Provider (MSP)

To reap the full benefits of managed services, it is important to choose the right service provider who can meet your specific business needs. Here are some key factors to consider while choosing a managed service provider:


1) Service portfolio, technical capabilities, process, and experience

An IT service provider should be able to meet the sophisticated needs of your business. The first thing to look for in a service provider is their technical capabilities and experience in working with different industry domains. The broader their portfolio the better it is.


Then, find out about their certifications, and partnerships to understand their technological capabilities. Learn about the availability of staff, skilled personnel, and domain experts for the project. Find out if they outsource any aspect of the project.


Look beyond basic maintenance capabilities. Find out if they have the ability to manage change, handle complex data sets, develop cloud solutions, work with emerging technologies, and power innovation. Get an understanding of their processes and capabilities. See if they understand your business, and the technological risks involved.


2) Support all infrastructures

Further, check if they have the potential to support all complex software infrastructures including cloud. Look for previous experience in managing multi-vendor, multi-cloud infrastructures. Find out if they support different kinds of virtualization hypervisors. Check if they have experience in dealing with multi-tenant architectures.


3) Availability of remote and on-site support

Timely support is crucial to succeeding with a managed service provider. While choosing a IT service provider, find if they offer remote and on-site support. Find out what their typical response time is. Always choose a provider who is responsive and quick to fix issues.


4) Contract terms and billing policies

It is vital that you understand the contract terms before going for a managed service provider. Understand the scope, liability, and billing structure. Find out if there is any insurance that will cover the cost of errors made by the IT service provider. Managed service providers are bound by contractual SLA to deliver the agreed results within the specified time. Understand the scope of the SLA. The contract should clearly define their responsibilities and liabilities.


5) References and reputation

One way to judge a managed service provider is to look for clients they have previously worked with. You can either look for clients from their website testimonials or ask them to provide references of previous work. You can reach out to these references to verify their experience and get a feedback on the quality of work. The next thing to watch out for is the length of time the service provider has been around for. You can also make an assessment of the service provider based on their financial statements, press releases, and articles written about them.


Finally, you can also check out employee reviews of the service provider on websites like Glassdoor. It will help you understand what is happening inside the company and how the company is doing in general.


By choosing the right IT service provider, businesses can attain the agility they need to achieve operational efficiency and scale their technological capabilities. Defining business goals and understanding the IT capabilities required to meet those goals is the key to choosing the right IT service provider.



HashedIn offers a range of SaaS services including architecture review, UX development, Data Analytics, Machine Learning, Cloud Computing, Automation, and much more. The company has strong partnerships with SalesForce, AWS, and Redis Labs. With nearly a decade of expertise in SaaS products and platforms, HashedIn has built robust solutions for 100+ clients worldwide, including companies like Honeywell, NetApp, WinZip (a Corel Company), and Aruba. You can learn more about HashedIn’s portfolio of managed IT services here:

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