We helped one of the biggest hotel chain save their overhead cost by 15% and increased their partner retention rate by 4x
Treebo Hotel is India’s #1 branded budget hotels, with its presence in 50+ cities (including the metro cities such as Delhi, Mumbai, Pune, Ahmedabad, Bangalore, Chennai, Hyderabad, Kolkata), it has more than 1500 hotel chain.
- Keeping track of all the agreements and financial data for more than 1500+ hotels was highly challenging
- Generating settlements using these agreements on a day to day basis was difficult
- Keeping track of issues and concerns raised by hotel owners and by internal team was very tricky
- The most challenging part was, all of these data used to be in the excel format
What Treebo wanted?
A real-time centralized Document Management System to store data and keep track of all the Financial activities & generate monthly statements which could be shared with the clients, track and address issues.
We built a one stop shop solution called “Partner Portal” for all their property owners. Property owners can log in, see their agreement details, view financial transactions, and monthly settlements. They can also raise tickets for any financial discrepancy.
1st version of the application addresses the issues in tracking Operational & Financial Activities, such as:
- Upload Commercial Details - As a member of Treebo financial team, User can upload agreement and commercial details as a CSV to the portal
- Approval Workflow - As Treebo Admin, User has an approval workflow so that any changes to the commercial details are approved, logged and tracked
- Raise Tickets - As a user, depending on the permissions, users can raise tickets if they believe that the monthly statement or the commercial agreement has errors or omissions. They should be able to mark/highlight the line item or field that has an error and create a ticket.
- Address Issues - As Treebo admin, User is able to address tickets that were raised by property owners or their agents. They used Kapture CRM to address the tickets
- Easy Calculations of commercials - Due to multiple varieties of agreement with different hotel vendors, system have configurable calculation module to calculate the commercial with each hotel along with all taxes.
- Rectify Transactions - If it is determined that transaction(s) or commercial agreement has an error, as a Treebo admin, User can rectify the transaction in place. This is logged and tracked.
- Backend - Django
- Frontend - ReactJs
Post implementation, Treebo was able to manage all of their agreements and financial data under one application. Also, track all the issues raised by the hotel owners and address them effectively.