Communication is a process by which information is exchanged between individuals/groups through a common system of symbols, signs or behavior. In a business organization maintaining effective communication is of great value and importance, as it leads to create the desired effect or the required action. However in today’s business landscape where we work across geographies, time zones and cultures, maintaining a space for effective communication is always a challenge.
Communication Gap is when the meaning intended by the speaker or sender is not what is understood by the recipient. There might be several reasons for communication gaps to arise in the workplace. It is as much important to bridge the communication gap between employees, as it is to maintain effective communication in the workplace. Thus, identifying as to how the communication gaps emerge in the workplace and taking the necessary steps to maintain effective communication at work will be of great benefit to a business organization.
Following is HashedIn User Experience Team’s take on this important but often “less-attended-to” topic. At HashedIn UX, the designers perform role plays, storyboards and interactive sessions even for the dumbest problem on earth as we understand the value these techniques bring to the table and their impact on business when people neglect their communication gaps.
To understand how this gap starts and gets neck-deep during product development, HashedIn UX designers role-played a game activity. The game is played with two players, one narrates a picture without seeing it being drawn and the other player draws the picture being narrated; both facing opposite sides.
See for yourself how communication gaps creeps in….
In the next article, I am going to share with you the techniques HashedIn UX devised to manage this gap effectively. Stay tuned!